Shipping and Delivery
Enjoy free shipping in New Zealand and Australia and for all orders over NZ $199 worldwide.
A confirmation email displaying your track and trace number will be sent once the order has proceeded.
You will be able to follow your parcel all the way to your place.
1- Shipping Time
Shipping to NZ: 1 – 3 working days (except for rural deliveries).
International shipping: 3 – 10 working days.
Due to the Covid-19 crisis, we ask you to allow for possible shipping delays. We can accept no responsibility for this event as it is out of our reasonable control.
Orders during the weekend are proceeded on Monday. Please note that the customs clearance might delay the delivery.
Do not hesitate to contact us if you wish an Express Delivery.
2- Safe Shipping
All deliveries are made by registered courier, CourierPost (NZ's most extensive delivery network) or DHL International and will require a signature. We commit to ensuring that your products reach you safely and securely. However, we cannot be held responsible if your parcel goes missing or is not delivered. Your products become yours once we deliver them to the courier. You will receive a tracking number by email to follow the progress of the shipment movement.
3- Shipping Rates
Free Shipping in New Zealand
Free Shipping to Australia
Free Shipping Worldwide if the orders are over NZ$199, about US$139 and CAN$179
Shipping fees: NZ$40
4- Import Taxes
Please note that import duties, taxes, and brokerage fees are NOT included in the product price or shipping cost. They may be collected upon delivery from the carriers for a particular order.
These charges are the recipient’s responsibility as we charge the transportation fee for the packages. Also, note that prices are GST or local tax exclusive, and www.greatkiwiyarns.co.nz does not offer GST refunds for exported products. Please check with your country’s customs office to determine these additional costs.