Shipping and Delivery
Enjoy free shipping in New Zealand and for all orders over NZ $199 worldwide.
A confirmation email displaying your track and trace number will be sent once the order is proceeded.
You will be able to follow your parcel all the way to your place.
1- Shipping Time
Shipping to NZ: 1 – 3 working days (except for rural deliveries).
International shipping: 3 – 10 working days.
Orders during the weekend are proceeded on Monday. Please note that the customs clearance might delay the delivery.
Do not hesitate to contact us if you wish an Express Delivery.
2- Safe Shipping
All deliveries are made by registered courier, CourierPost (NZ's most extensive delivery network) or DHL and will require a signature. We commit to ensure that your products reach you safely and securely. However, we cannot be held responsible if your parcel goes missing or are not delivered. Your products become yours once we deliver them to the courier. You can follow your orders progress by clicking the track link in your confirmed shipment email or you can trace it here.
3- Shipping Rates
New Zealand free
Australia NZ$20, free over $199
Rest of the World NZ$40, free over $199
4- Import Taxes
Please note that import duties, taxes and brokerage fees are NOT included in the product price or shipping cost and it may be collected upon delivery from the carriers for certain order.
These charges are the recipient’s responsibility as we are charging the transportation fee for the packages. Also note that prices are GST or local tax exclusive and www.greatkiwiyarns.co.nz does not offer GST refund for exported products. Please check with your country’s customs office to determine what these additional costs will be.