Shipping and Delivery

Enjoy free shipping in New Zealand and to Australia, and for all orders over NZ $199 worldwide.

A confirmation email displaying your track and trace number will be sent once the order is proceeded.

You will be able to follow your parcel all the way to your place.

1- Shipping Time

Shipping to NZ: 1 – 3 working days (except for rural deliveries).

International shipping: 3 – 10 working days.

Due to the Covid-19 crisis we ask that you please allow for possible shipping delays. We can accept no responsibility for this event as it is out of our reasonable control.

Orders during the weekend are proceeded on Monday. Please note that the customs clearance might delay the delivery.

Do not hesitate to contact us if you wish an Express Delivery.

2- Safe Shipping

All deliveries are made by registered courier, CourierPost (NZ's most extensive delivery network) or DHL International and will require a signature. We commit to ensure that your products reach you safely and securely. However, we cannot be held responsible if your parcel goes missing or are not delivered. Your products become yours once we deliver them to the courier. You will receive a tracking number by email to follow the progress of the shipment movement.

3- Shipping Rates

Free Shipping in New Zealand

Free Shipping to Australia 

 

Free Shipping Worldwide if the orders are over NZ$199, about US$139 and CAN$179

Shipping fees: NZ$40

 

 

4- Import Taxes

Please note that import duties, taxes and brokerage fees are NOT included in the product price or shipping cost and it may be collected upon delivery from the carriers for certain order.

These charges are the recipient’s responsibility as we are charging the transportation fee for the packages. Also note that prices are GST or local tax exclusive and www.greatkiwiyarns.co.nz does not offer GST refund for exported products. Please check with your country’s customs office to determine what these additional costs will be.

 

Shipping returns