Great Kiwi Yarns Safe Shopping FAQs

All deliveries are made by registered courier, CourierPost or DHL for the international orders and will require a signature. We commit to ensure that your products reach you safely and securely. However, we cannot be held responsible if your parcel goes missing or are not delivered. Your products become yours once we deliver them to the courier. You can follow your orders progress by clicking the track link in your confirmed email or you can trace it here.

New Zealand orders are subject to 15% Goods and Services Tax, included in the prices shown.

Duties, taxes, and any import fees for all international orders are not prepaid by Great Kiwi Yarns. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery. Great Kiwi Yarns is not liable for these charges and these charges will not be reimbursed or refunded by Great Kiwi Yarns. If you are unsure of the charges that apply, please contact your local customs office for more information.

We always aim for make sure our customers love our products. However, if you are not fully satisfied with your purchase, you can return it to us for a full refund or exchange it for another item, provided that the items are returned unworn, unwashed, and undamaged, in their original packaging and with all accessories and tags, within 30 days of the order date.

All refunds are issued at the discretion of Great kiwi Yarns. We reserve the right to refuse a refund request if it does not comply with these conditions. Please note that Great kiwi Yarns does not accept returns or exchanges on sales items (unless goods are faulty or not as ordered).

Please visit our Returns page for further information. You can also contact us.

The Merino fibre and stronger than traditional wool fibres. It is also smoother and doesn’t itch, owning an incredible luxurious softness and resistance.

The Merino sheep in New Zealand have the ideal conditions to thrive like nowhere in the world. They enjoy unlimited and untouched fields and consume natural rich and organic grass and plants.

The Possum Merino is a miracle natural fibre. It keeps warm, is luxurious lightweight and easy to carry.

The possum fibre is warmer than any wool. There is a hollow inside the fibre which creates insulation and lightness. Furthermore, it resists to pilling and last years and years.

It is only made in New Zealand by manufacturers who adhere to New Zealand Code of Quality Awareness. It is one of the finest wonders that New Zealand produces.

Worlwide Shipping

Easy Return

New Zealand Knitwear