Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed in New Zealand will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 3-10 working days. Delivery details will be provided in your confirmation email. Please note that the customs clearance might delay the delivery.
Enjoy complimentary shipping for all orders in New Zealand and over NZ $199 worldwide.
Shipping Rates in NZ$ New Zealand free Australia $20, free over $199 Rest of the World $40, free over $199.
All deliveries are made by registered courier, CourierPost or DHL for the international orders and will require a signature. We commit to ensure that your products reach you safely and securely. However, we cannot be held responsible if your parcel goes missing or are not delivered. Your products become yours once we deliver them to the courier. You can follow your orders progress by clicking the track link in your confirmed email or you can trace it here.
New Zealand orders are subject to 15% Goods and Services Tax, included in the prices shown.
Duties, taxes, and any import fees for all international orders are not prepaid by Great Kiwi Yarns. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery. Great Kiwi Yarns is not liable for these charges and these charges will not be reimbursed or refunded by Great Kiwi Yarns. If you are unsure of the charges that apply, please contact your local customs office for more information.
We always aim for make sure our customers love our products. However, if you are not fully satisfied with your purchase, you can return it to us for a full refund or exchange it for another item, provided that the items are returned unworn, unwashed, and undamaged, in their original packaging and with all accessories and tags, within 30 days of the order date.
All refunds are issued at the discretion of Great kiwi Yarns. We reserve the right to refuse a refund request if it does not comply with these conditions. Please note that Great kiwi Yarns does not accept returns or exchanges on sales items (unless goods are faulty or not as ordered).